An AI-powered omnichannel contact center designed for Dubai's digital government. Seamlessly bridge chat, voice, WhatsApp, and telephony with intelligent human handoff.
One AI engine orchestrates every citizen conversation across Web Chat, Voice, WhatsApp, and Telephony with real-time supervisor oversight and seamless human handoff.
Web Chat, WhatsApp (WAHA), browser voice, and Twilio telephony converge in one platform. Context, identity, and session history follow the citizen automatically across channels.
Natural voice conversations powered by LiveKit, ElevenLabs, and Fish Audio with sub-300ms latency and turn detection in English and Arabic.
Seamlessly transfer conversations from AI to human staff based on sentiment drop, low confidence scores, or citizen request with full transcript context.
Real-time oversight of active conversations, queue depth metrics, sentiment analytics, and agent intervention tools.
Configure AI agents with customized prompts, temperature, tool capabilities, and guardrails powered by OpenAI, Gemini, Claude, and OpenRouter.
Built-in row-level security (RLS) on PostgreSQL, role-based access control (RBAC), signed webhook verification, and automated audit logging.
Launch a customer demo conversation in English or Arabic, then open the staff console to see the AI agent respond and escalate in real time.